For us to accept your return or exchange, we ask that the item is unused and in its original packaging. You should include a copy of the transaction or packing slip with your return. For return shipping, we recommend a traceable shipping method, and customers are responsible for return shipping charges and insurance fees.
Once we receive your return, we will aim to process the refund within 2-3 business days and apply it to your original form of payment. Refunds may take 5-7 working days to appear in your account. We reserve the right to deny a refund if the item does not meet our return policy requirements.
HobbyEnclave, 51/12-a, Dum Dum Road, Kolkata, Kol 700074
Items received as gifts may be exchanged for another item of equal or greater value.
If you have received an incorrect or damaged item, please contact us at [email protected]
or phone us at +91-704-421-2297.
We will issue you a return label to ship the item back and discuss how we can correct the problem.